Working with your account

Creating and configuring your Altinity.Cloud account

Creating an Altinity.Cloud account

To create an Altinity.Cloud account, visit the Altinity.Cloud info page and select Free Trial. Fill in your contact information, and our staff will reach out to you to create a test account.

If you’re ready to upgrade to a full production account, talk to one of our consultants by filling out your contact information on our Consultation Request page.

Logging in with username and password

To log in to Altinity.Cloud with your Username and Password:

  1. Open the Altinity.Cloud website.
  2. Enter your Email Address registered to your Altinity.Cloud account.
  3. Enter your Password.
  4. Click Sign In.

Once authenticated, you will be logged into Altinity.Cloud.

Logging in with Auth0

Auth0 allows you to use your existing Altinity account using trust authentication platforms such as Google to verify your identity. The email address you use with Auth0 must match the email address on your Altinity.Cloud account.

To login using Auth0:

  1. Open the Altinity.Cloud website.
  2. Select Auth0.
  3. Select which authentication platform to use from the list (for example: Google).
    • If this is your first time using Auth0, select which account to use. You must be already logged into the authentication platform.
  4. You will be automatically logged into Altinity.Cloud.

Accessing your account profile

To access your account profile:

  1. Select your user profile in the upper right hand corner.

  2. Select My Account.

    Access user account

The My Account page has four sections:

  • Common Information: From here you can update or view the following:
    • Email/Login (view only): Your email address or login
    • Role (view only): Your role in the system
    • Configure Password settings: Change your password
    • Dark Theme: Turn dark theme on or off
  • API Access and Anywhere API Access: Configure access keys and tokens for your account. Details of API configuration are on the API Access page
  • Access Rights: What security related actions this account can perform.

Updating your password

To update your account password:

  1. Click your profile icon in the upper right hand corner.

  2. Select My Account.

  3. In the Common Information tab, enter the new password in the Password field and retype it in the Confirm Password field.

  4. Click Save.

    Altinity Cloud user common settings

Modifying your access rights

The Access Rights page displays which permissions your account has.
You need administrator privileges to modify them. These are listed in three columns:

  • Section: The area of access within Altinity.Cloud, such as Accounts, Environments, and Console.
  • Action: What actions the access right rule allows within the section. Actions marked as * include all actions within the section.
  • Rule: Whether the Action in the Section is Allow (marked with a check mark), or Deny (marked with an X).

Logging out

To logout, select your profile icon in the upper right hand corner, then click Log out.

Your session will be ended, and you will have to authenticate again to log back into Altinity.Cloud.

Managing your Altinity.Cloud subscription at AWS Marketplace

Go to your AWS Marketplace account and click the Manage your software subscriptions link in the Your Software section:


Select Altinity.Cloud for ClickHouse in your subscription list and click the Manage button:


Select the Actions button to manage your subscription. The Actions menu has a variety of options:

Terminating your Altinity.Cloud subscription at AWS Marketplace

  1. Backup and save your data. Your data could be available for retrieval for the period defined in Altinity.Cloud Terms of Service agreement.

  2. Stop and delete your clusters.

  3. Terminate your service as described in Altinity.Cloud Terms of Service agreement.

  4. Unsubscribe from the service in AWS Marketplace account

  5. Go to your AWS Marketplace account and click the Manage your software subscriptions link in the Your Software section:


  1. Select Altinity.Cloud for ClickHouse in your subscription list and click the Manage button:


  1. Select the Actions button and select Cancel subscription in the menu:

You are now unsubscribed from the Altinity.Cloud.

To log out, select your profile icon in the upper right hand corner, then click Log out.

Your session will be ended, and you will have to authenticate again to log back into Altinity.Cloud.